Help Centre
Frequently Asked Questions
Find answers to common questions about our services, pricing, technical details, and more. Can't find what you're looking for? Our support team is here to help.
Browse the categories below to find your answer…
General
3Is the pincode data official?
Yes, our core dataset is synced with India Post and MyDigipin records. We also perform independent GIS validation to ensure the highest level of accuracy for logistics and delivery use-cases.
How often is the database updated?
We perform weekly syncs with official postal records. Major changes to postal boundaries or new pincode allocations are usually reflected within 48-72 hours of official announcement.
Do you cover all of India?
Yes, we cover more than 155,000+ pincodes and 167,000+ post offices across all States and Union Territories of India, including remote rural areas.
Accuracy
2What is MyDigipin?
MyDigipin is Indias digital addressing system. We provide full support for converting traditional pincodes to digital addresses and vice versa via our API.
How accurate are the distance calculations?
Our Pin-to-Pin distance tool uses haversine formulas and road-network approximation to provide the most realistic distance between two postal hubs.
Developer
3How do I get an API key?
You can generate an API key instantly by creating a Developer account and subscribing to one of our plans (including the Free tier) from the dashboard.
What is the API latency?
Our API is optimized for high-performance logistics apps, with an average response time of sub-20ms for standard pincode lookups.
Do you provide GeoJSON boundaries?
Yes, our Pro and Enterprise plans provide access to detailed GJSON/TopoJSON boundaries for all pincodes, enabling precise map-based visualizations.
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